FREQUENTLY ASKED QUESTIONS

Please find below a list of frequently asked questions.

Catalogue  |  Items on my Website  |  About my Kits  |  Beginners Kits  |  Metal (Goldwork) Threads

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CATALOGUE

Do you have a catalogue?: I do not have a catalogue of my kits or merchandise as I am continually adding to the supplies that I offer and it would be too costly to update the catalogue on a continuos basis. All the products that I carry are featured on my website.

ITEMS ON MY WEBSITE

Do you supply kits by other designers?: I only sell kits designed and made by myself and for my featured designer

Do you have any cross-stitch designs?: I have a series of cross-stitch designs that incorporate blackwork embroidery. I also have a free cross-stitch design in Assisi.

Do you carry a specific design?: If a design is not featured on my website them I'm sorry I do not have it but if you would like a kit made specifically with a design in mind I may be able to do this for you in one of the embroidery techniques on my website.

Do you offer discounts?:  I offer a 10% discount on kit orders over $150.00, 15% discount on kit orders over $250.00, 20% discount on kit orders over $450.00 and 25% discount on kit orders over $450.00. The discount does not apply to merchandise, for further details please visit the Discount Opportunities page of my website.  I also offer a 10% discount on metal threads orders over $120.00 and 25% discount on metal threads orders over $500.00. Discount applies to combination of Bullions, Purls, Couched metal threads and Coloured metal threads only and not to be combined with metal thread samples, other merchandise or kits, for further details please visit the Discount Opportunities page of my website.

ABOUT MY KITS

Can I purchase just the instructions for the kit?: Yes you can purchase the instructions on their own. Instructions for each kit range from $15.00 Canadian to $25.00 Canadian depending on the depth of information in the instructions. The only disadvantage of purchasing the instructions alone is the design will not be hand drawn onto the fabric by myself and the threads will not be organized on to cardboard template and numbered. You can Email Me with your request to purchase the instruction booklet on its own.

Do you offer any help or advice with the kits purchased?: Yes if there are any questions about the kit you purchased, i.e. the embroidery stitch that you are working on, or if you are concerned if the embroidery is looking right you can email me with your questions and email me pictures of your work as you are doing the embroidery and I will answer all your queries. As I have embroidered each of the designs featured on my website myself I have first hand knowledge on how the embroidery should be worked and look, and I am more than willing to share my expertise.

Do you offer discounts?:  I offer a 10% discount on kit orders over $150.00, 15% discount on kit orders over $250.00, 20% discount on kit orders over $450.00 and 25% discount on kit orders over $450.00. The discount does not apply to merchandise, for further details please visit the Discount Opportunities page of my website. 

What beginners kits do you have?: I have beginner kits in each of my embroidery techniques, although each kit comes with detailed instructions and free correspondence so most stitchers will be comfortable working the intermediate or advanced pieces as well.

Beginners Kits Webpage

Blackwork: The Blackwork Etui Box and the Blackwork Horses and the Blackwork Fuchsia are the easiest of the four blackwork designs.

Carrickmacross Lace: The Carrickmacross Lace Sampler.

Goldwork: The Honeysuckle or the Harebell.

Hapsburg Lace: The Bookmark and Scissors Case.

Modern Jacobean: All the Modern Jacobean kits use the same type of embroidery stitches but the Floral Motif and the Floral Swirl have the least amount of stitching and the smallest variety of embroidery stitches.

Needle Painting: Any of the five Pansy designs and the Wild Rose are the best kits for beginners to start with, when learning the needle painting technique.

Traditional Jacobean: The Jacobean Tree with Snail has the least amount of work but all four designs have the same type of stitches.

Shadow Work: The Angel Fish and the Forest.

White Work: The Pear and Magnolia.

How do I thread embroidery needles?: Please visit my Embroidery Tips webpage for instructions on how to thread embroidery floss, perle cotton and crewel wool into embroidery needles.

METAL THREAD (GOLDWORK) QUESTIONS

What is the difference between Gold 2% WM and Gilt?: Gold 2% WM is the highest standard gold thread that can be purchased for Goldwork. 2% gold is also known as Admiralty or Government standard and are 2% gold plating on white metal (WM) - silver plated copper. Gold 2% is a brighter and truer in colour to real gold than the Gilt metal threads.

Gilt is about ½ % of Gold on silver plated copper. Gilt metal threads are similar in appearance to the Gold 2% but Gilt tends to be more yellow in colour and stretchier than the Gold 2%.

Can I get pure gold embroidery threads?: I do not have pure gold embroidery threads, I do not think there is a company that makes pure gold embroidery threads as the gold would probably be too soft to be made into embroidery threads and would kink or break and would be very expensive, but if anyone knows of a company that does please Email Me and I will post a link on my website.

Will the metal threads tarnish?: Yes the 2% gold, gilt, silver and copper embroidery threads will tarnish if exposed to continued spells of direct sunlight and air as oxides and/or sulfides in the air settle on the surface of the metal thread and cause it to turn dark brown or black over a period of time.

The only metal threads that I supply that do not tarnish are DMC Metallic Embroidery Thread Light Gold No. 282 and Dark Gold Standard Lurex Thread No. 371, the No. 13 Passing Threads, all of the Japanese Threads and the Kreinik Cords and Kreinik #4 Braids which are all synthetic threads.

If you are beginning a new piece of embroidery the best way to decrease tarnishing is to keep the embroidery wrapped in acid free tissue paper or a sheet and stored in a dark place such as cupboard when you are not working on the embroidery. The threads that are being used to work the embroidery should also be stored in the same dark place as the embroidery in acid free bags or tissue paper. This is to ensure that that the metal threads will tarnish at a slower rather than in direct sunlight or exposed to air and will tarnish at the same rate. The finished embroidery should be mounted on acid free board and displayed behind glass in a box frame so that the metal threads are not touching the glass and displayed on a wall without direct sunlight so that the threads will tarnish at a slower rate. All metal threads will eventually tarnish.

Can I clean metal threads?: I do not think there is an effective way to clean the tarnish off the metal threads or to clean the fabric without effecting the embroidery. If you are beginning a new piece of embroidery then see "will the metal threads tarnish?" above on how to decrease the rate of tarnishing.

Can the metal threads be used for garments?: The metal threads that I sell are designed for pictorial design and for very occasional wear and re-enactment clothing (traditionally the threads were used for coats of arms, Military parade garments and ceremonial garments). The metal threads are not suitable for mass producing on clothing as the threads will distort and crack and tarnish when washed or worn on a regular basis.

Can the metal threads be used for making jewellery?: The metal threads are not strong enough to be used for making earrings, necklaces and bracelets and most of the metal threads will tarnish when exposed to direct sunlight and the oxides in the air. The Kreinik Cords and Kreinik #4 Braids may be suitable for stringing beads and the metal threads can be used for making broaches.

Can the metal threads be used with a sewing machine?: The only threads that I carry that can be used with a sewing machine is the Kreinik gold or silver No. 1 Japan thread or the Kreinik silver and carnival cords all the other metal threads are for hand embroidery.

Do you give discounts for large quantities or sell wholesale?: I give a 10% discount on metal thread orders over $120.00 Canadian dollars. I give a 25% discount for orders over $500.00. Discount applies to combination of Bullions, Purls, Couched metal threads and Coloured metal threads only and not to be combined with metal thread samples, other merchandise or kits, for further details please visit the Discount Opportunities page of my website.

Do you carry a certain metal thread?: All the metal threads that I have in stock are on my website. If you require a different metal thread please Email Me and I will see if I can order it from the manufacturer.

How to I determine the amount of metal thread I need to use on a design?: Print off a picture of the design to the size that you want the embroidery to be. Take a piece of string and line it along all the design lines for the metal thread that you want to use and then measure the piece of string to determine the yardage. Allow extra metal thread if ends are to be taken to the back of work such as with twists, passing and rococco or for wasted thread such as damage when sewing down bullion and purl threads and pearl purl. Bullion and purl threads are a little harder to determine how much you need as they vary in width. If you are doing a reproduction piece you can print of the picture of the embroidery to the size you want it to be and then from there you can measure the width of the chip to determine which size bullion or purl you need and then measure and count the number of chips used in the design to determine the yardage.

PAYMENT QUESTIONS

How can I pay?: You can pay by MasterCard or Visa card through my shopping cart or the mail order order form, you will go to a separate secure page of my website to fill out the credit card information. You can also pay by PayPal, Money order or Cashiers Cheque in Canadian dollars, USA and Canadian Customers can pay by personal cheque. Full details of the different methods of payment can be read on the Purchase Details page of my website.

Is credit card payment secure on your website?: Yes you will fill out your credit card information on a secure page of my website. You can tell that the payment page is a secure webpage as the address bar is https:// rather than http:// and there is a yellow padlock on the task bar which is above the start button at the bottom right side of the page. All information is sent to me encrypted.

Will you keep my credit card information on file?: No I do not keep credit card information on file unless you specifically requests that I do for future orders. I am the sole proprietor of my embroidery business and am the only person who has access to credit card information received in an order, once the credit card transaction is complete the credit card information is deleted.

OTHER QUESTIONS

Do you have store outlets for your kits?: In general I only sell my kits over the internet, at my classes and from my home, this is to keep the cost of the kits down and because I have first hand knowledge of each design if there are any questions about the embroidery I can answer them directly rather than going through a supplier.

Do you mail to my country?: I will mail to any country in the world. On the   Shopping Cart page is the mailing details for three sections of the world, Canada, USA and then International which encompasses all other countries.

Do you have on-line classes or correspondence courses?: I am running the occasional on-line class through my website. Visit the On-Line Classes webpage for signing up for a class and the Berlin Embroidery Designs On-Line Classes Forum where the on-line classes are run from.

Do you do machine embroidery?: No all my designs are worked by hand and I do not do any custom machine embroidery.

Do you do monogramming?: I do not do custom monogramming on clothing as it is very time consuming by hand. The best option for monogramming on clothing is to approach a machine embroiderer. Machine embroidery on clothing is much more durable and inexpensive.

Do you conserve or repair embroideries?: I trained in embroidery conservation and restoration at the Royal School of Needlework but it has been several years since I actively worked in this area. I recommend contacting a restoration center or museum in your area who may have professionals who specialize in embroidery conservation and restoration.

How do I thread embroidery needles?: Please visit my Embroidery Tips webpage for instructions on how to thread embroidery floss, perle cotton and crewel wool into embroidery needles.

How do I clean a piece of needlework?: I give a very general cleaning method on my Embroidery Tips webpage for needle painting and cross-stitch, but if you are looking to clean vintage embroidery or dimensional embroidery such as goldwork and stumpwork I would strongly suggest contacting a needlework conservation center for advice on cleaning.

Hand Embroidery Kits

2-Sided Embroidery   •   Applique   •   Assisi   •   Beginners Kits   •   Blackwork   •   Blackwork with Goldwork   •   Carrickmacross Lace   •   Counted Thread   •   Crewel Embroidery   •   Cross-stitch Meets Blackwork   •   Etui Box Kits   •   Featured Designer   •   Free Embroidery Designs   •   Fine White Work   •   Goldwork   •   Hapsburg Lace   •   Kit of the Month   •   Modern Jacobean   •   Mountmellick   •   Needle Painting   •   Projects for Groups   •   Pulled Work   •   RSN Gold   •   Schwalm   •   Surface Embroidery   •   Shadow Work   •   Traditional Jacobean   •   What is Hand Embroidery?   •   Whats New?   •   White Work   •   Wholesale

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Tanja Berlin © Berlin Embroidery Designs  

Address: 1481 Hunterbrook Road NW, Calgary, Alberta T2K 4V4, Canada Telephone: (403) 274 6293  Email: tanja@berlinembroidery.com